What is your return policy for non-defective goods?

No returns will be accepted without authorization from Plas-Ties Company. Requests for a return must be made within ten (10) business days of receipt of your order. Please contact Plas-Ties Company Customer Service at (800) 854-0137 to obtain a Return Merchandise Authorization (RMA).

Once an RMA is obtained, the customer has ten (10) business days to ship products freight pre-paid back to:

Plas-Ties Company
14272 Chambers Road
Tustin, CA 92780

Return of all non-defective product(s) is subject to a minimum of 25% restocking fee unless reason for return is due to Plas-Ties’ Company error. Original delivery freight paid (if any) is not refundable.

Returned item(s) must be in new, unused condition, and returned in original packaging or crates. All returns will be inspected for damage or prior usage and must be deemed saleable by Plas-Ties Company before issuance of credit or refund will be processed.

Notification of your refund status will be via e-mail once we’ve received, inspected, and processed the returned item(s).

Plas-Ties Company will not accept product returns for any used items.

Special order and custom order items are not viable for return.

Unauthorized Returns

Any returns without authorization from Plas-Ties Company will be returned to the customer – all shipment costs will be responsibility of the customer. No credit or refund will be issued on any items returned without prior authorization.